To be eligible for any Medicare Rebates please contact your GP to obtain a mental health care plan. Please ensure this plan is addressed to us and includes the number of allocated sessions from your GP.

When booking a Session with us for the first time, you will need to register an account and enter your details on our website via the bookings section on our website, you will then be contacted by us to book in your Initial Session.

Any subsequent sessions onwards, we can use our online booking platform to directly manage your appointments

After accepting your initial Session or making a Booking Request, you will be sent an email confirming your Session details, as well as a confirmation reminder for your Session 48 hours in advance via email and text.

You will be required to pay a refundable deposit of 30% of the Fees at the time of your Booking Request or the time you accept your initial Session, you must pay this deposit within 48 hours of this time or your Session will be cancelled. Calm Sanctuary requires you to provide your card payment details on our secured platform which your data is not visible to us. This card will be stored with authority to charge for your deposit, session, late cancellations and no-shows.

Your deposit will be refundable until 48 hours before your Session, at which point it will be held in order to cover any no-show or late cancellation.

If you prefer, you may keep this deposit on your account for future use and pay the Fees for each Session in full after each Session. Alternatively, you may pay this deposit each time you make a Booking Request.

The remaining payment for your session will be automatically processed at 9am on the morning of your appointment.

If you cannot attend a Psychology Session, we ask that you please give us at least 24 hours’ notice. If you provide at least 24 hours’ notice to cancel a Psychology Session, you will not be charged a cancellation fee and your initial deposit will be refunded in full.

If you cancel a Psychology Session less than 24 hours before the Psychology Session time:

• your deposit will not be refunded;

• you will be required to pay the total fees of the Psychology Session;

• you will be required to pay any expenses incurred by us, including for any travel related fees; and

• you will be required to pay upfront for the next Psychology Session that you book.

For existing clients you may reschedule your Psychology Session by creating a new Psychology Session using the Booking App, or alternatively we may reschedule the Psychology Session for you.